Community
Management

It’s one thing to search for – and find – your audience
on social media channels. But what then?

It’s one thing to search for – and find – your audience on social media channels. Well done, but it doesn’t stop there. If a user feels disconnected, they will leave. So, how do you maintain the interest of your audience? The answer: effective, personalised community management.

Your social media channels should never stagnate. Users want to know that they are part of the business’s community and can feel assured that they belong to a network of like-minded people who share the same interests.

Community management entails building authentic, long-lasting relationships with both external audience: followers, fans and connections and internal audience: employees, shareholders, partners.

This function is a pivotal factor in the transition of a generic brand into creating a special brand-to-customer relationship. Therefore, investment in frequent interaction and support is critical. The ROI is a loyal customer base that can promote your brand to a broader untapped audience. The power of positive reviews, testimonials and ratings are brand-boosting gold for Google’s algorithms.

Are you taking care of your social media community?
Our team of social media experts are ready to help you nurture and retain loyal customers.
Please contact one of our consultants for more information..

500 Word articles from R500 or €25 

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+27 010 021 0154
info@fio.agency

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Lisbon, Portugal

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7925, Cape Town, South Africa

PRETORIA, SOUTH AFRICA
Selati Park, Suite 2, 36 Selati Street,
Alphen Park, 0081, Pretoria,
South Africa

We are fio.agency, a team of performance-driven, digital marketing and content creation specialists. Purely focused on ensuring your business is visible, relevant and authentically engaging with your target audience. We sign on all businesses – top-tier to entry-level, SMEs to agencies – worldwide.